Tourism Department launches online registration and renewal system for tourism establishments

GANGTOK, (IPR): The Tourism and Civil Aviation Department, Government of Sikkim, today launched the Online Registration and Renewal System of Tourism Establishments, aimed at simplifying and streamlining tourism-related services for stakeholders across the State.

The portal was launched in the presence of the Minister of Tourism and Civil Aviation and Commerce & Industries Department, Government of Sikkim, Tshering Thendup Bhutia, MLA–cum–Advisor, Tourism and Civil Aviation Department, Sudesh Kumar Subba, Commissioner cum Secretary Tourism and Civil Aviation Department Raj Yadav, Chairperson STDC Lukendra Rasaily, Chairperson Tourism Sonam Norgay Lachungpa, officials of the department and representatives of various tourism stakeholders.

The launch marks a significant step towards digitalising tourism services and realising the vision of the Chief Minister of providing “Administration at the Doorstep” through technology-enabled public service delivery.

Addressing the gathering, the Minister said the new system brings key tourism related services online, enabling stakeholders to access government services conveniently without the need for repeated visits to government offices. He stated that the initiative has been developed in collaboration with the Information and Technology Department to enhance accessibility, efficiency and convenience for tourism stakeholders across all six districts of Sikkim.

Under the new system, six categories of tourism establishments have been brought online, namely Hotels and Resorts, Homestays, Bed & Breakfast establishments, Service Apartments, Holiday Homes and Restaurants. Eligible establishments can apply for fresh registration and annual renewal, complete fee payments digitally and download their certificates online.

Providing the technical details, the Commissioner cum Secretary, Tourism and Civil Aviation Department, informed that the services are integrated with the Sikkim Single Sign On (SSO) platform, allowing users to access Tourism Department services through a single login. Applicants can submit their applications online from home or through a cybercafe and receive SMS notifications at different stages of the application process. Following approval and online payment, the registration or renewal certificate can be downloaded directly to the applicant’s mobile device.

The Secretary further informed that registration services for Travel Agents, Adventure Tour Operators, Outdoor Photographers and Tourist Guides, which are presently being provided offline, will be brought under the online system in the second phase within the next two to three months. With the completion of the second phase, all services of the Tourism Department are expected to be made available online.

He also highlighted the department’s internal digital transformation, stating that physical file processing has been discontinued and internal administrative processes are being managed through the e-Office system.

The applicant can apply from https://sso.sikkim.gov.in/ or https://tourismregistration.sikkim.gov.in and avail all benefits.

The launch of the portal marks a significant step towards making tourism services more accessible, transparent and efficient. By bringing registration, renewal, payment and certificate issuance online through the Sikkim Single Sign-On platform, the initiative reduces the need for physical visits and enables tourism stakeholders to access essential services from the convenience of their homes. The initiative is expected to further strengthen ease of doing business and advance the Government’s vision of “Administration at the Doorstep.”